BPO companies in Kenya: independent provider directory

Mlolongo-based BPO provider offering customer support, back-office, data, IT, collections, finance and HR/payroll services.

Sector experience: Public Sector, Private Sector, FinTech, Retail

ADEC's Athi River operation provides finance, HR, customer-experience and process-management outsourcing; its official page reports 350+ employees.

Nairobi provider of managed multichannel customer support and data-annotation workflows spanning computer vision, NLP, audio, speech and transcription.

Maintains a regional business database and provides data, call-centre and digital-listing services for small businesses.

Nairobi-based share-registry and BPO provider offering data processing, document management, virtual AGMs and call-centre services.

Nairobi provider of omnichannel contact-centre, CRM, business-automation, telephony and IT services.

Provides HR, payroll and workforce-deployment services across East and West Africa; reports a network of more than 4,700 workers and holds an EPZ licence.

Kenya customer-experience operation with a USD 50 million, 5,000-seat Tatu City facility; CCI Global completed its merger with Startek in 2026.

Sector experience: Retail, Ecommerce, Telecoms

AI-data provider combining data collection, curation and annotation with human-in-the-loop model validation through a Kenya-managed workforce.

Daproim Africa provides AI-data, transcription, customer-support, back-office and IT delivery services for global teams.

Sector experience: AI, Machine Learning, Digital Commerce

Nairobi-listed provider of AI training data, annotation, model validation, digitisation and structured transaction-processing services.

Nairobi business and ICT consultancy covering financial strategy, accounting and audit, performance management and technology governance.

Nairobi-headquartered HR provider offering Employer of Record, staff outsourcing, payroll, recruitment, HR consultancy and expatriate services across Africa.

Kenya-based GoDesk cloud contact-centre platform for voice, messaging, CRM integration, campaigns and customer-communication analytics.

Listed by KenInvest in March 2026 as a Kenya BPO operator; an older official brochure describes contact-centre delivery, but current scope and licence require confirmation.

Provider with a Nairobi delivery hub offering customer support, trust and safety, AI evaluation, finance and back-office operations.

Kitengela provider of contact-centre support, debt recovery, finance and accounting, HR and payroll outsourcing.

Provider with four listed Nairobi facilities offering contact-centre, technical-support, back-office, billing, accounting and finance services.

Nairobi provider offering customer support, data annotation, finance, HR and payroll, legal, technology and back-office services.

B Corp providing computer-vision and NLP data annotation from Nairobi; formerly operated as Samasource.

Nairobi technology-outsourcing provider covering ERP, cloud, managed IT, networking and hardware/software support.

Sector experience: Government, SMEs, Healthcare, Distribution

Diligence-first profile: KenInvest lists Tech Mahindra as a Kenya BPO operator and its official directory shows a Nairobi office, but the published global BPS portfolio does not establish Kenya delivery scope.

Nairobi-based BPO/ITES provider offering customer experience, back-office processing, automation, accounts-receivable management, data processing and technology-enabled services.

Sector experience: Nonprofit and NGO, Public Sector, Travel and Tourism, Telecom and IT, BFSI

TP's Kenya delivery operation provides customer experience, content moderation and AI-data services from Nairobi.

Nairobi contact centre providing multichannel customer support, technical support, lead generation and database services.

UK-registered company with a provider-stated Nairobi operations centre, offering Employer-of-Record services and managed teams for UK clients across AI data, finance, legal, customer experience and technical support.