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    Kenya directory

    Calltronix Kenya

    Omnichannel contact-centre operations supported by CRM, telephony and IT services

    Profile context

    An independent reading of the provider’s public record, operating model and Kenya delivery footprint.

    Procurement watchpoint

    Confirm during diligence

    Calltronix's public pages do not disclose current Kenya headcount, operating hours, named buyer markets or security certifications; confirm capacity, coverage and assurance requirements directly.

    Updated 31 Aug 2026 13

    Calltronix Kenya publishes an outsourced service set centred on omnichannel contact-centre and call-centre operations. Its channels include phone, email, chat and social media, supported by CRM configuration, business automation, telephony and IT services. 1

    The company’s official contact page places the operation on General Mathenge Road in Nairobi, and the Communications Authority of Kenya’s May 2026 BPO register separately lists Calltronix Kenya Limited in Nairobi. 23

    Neither source publishes current Kenya delivery headcount, round-the-clock coverage or a security-certification scope. Those are buyer-diligence questions rather than assumptions in this profile.

    Service & delivery evidence

    Source markers identify publicly evidenced coverage. A missing row means the field is not yet source-backed; it is not a definitive statement of inability.

    Directory categories

    Customer support · Technology & ITES · Back-office operations 1

    Core services

    Omnichannel Contact Centre · Call Centre Services · CRM Services · Business Automation · IT Services · Digital Marketing 1

    Capability coverage

    • Customer support Evidence found 1

    Related providers

    Providers sharing at least one source-backed directory category. This is a factual connection, not a ranking or recommendation.

    Source trail

    Evidence basis

    Sources are labelled by provenance so provider claims, public records, independent reporting and Outsourcing.ke estimates remain distinguishable.

    1. 01Calltronix Kenya — ServicesProvider-statedAccessed 31 Aug 2026The official site lists omnichannel contact-centre and call-centre services, CRM, business automation, IT services and digital marketing, and describes back-office support.
    2. 02Calltronix Kenya — ContactProvider-statedAccessed 31 Aug 2026The official contact page gives an address at The Promenade, General Mathenge Road, Nairobi.
    3. 03Communications Authority of Kenya — Register of Unified Licensing Framework LicenseesPublic recordAccessed 31 Aug 2026The BPO section lists Calltronix Kenya Limited in Nairobi.

    This profile is compiled independently; providers cannot buy inclusion or placement. Read the directory methodology.

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