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    Kenya directory

    CCI Global Kenya

    High-volume customer support

    Profile context

    An independent reading of the provider’s public record, operating model and Kenya delivery footprint.

    CCI’s launch announcement documents a USD 50 million contact-centre facility at Tatu City in Kiambu County, designed for 5,000 seats. That figure is facility capacity, not a disclosed current Kenya employee count. 1

    The provider’s service pages describe voice and digital customer support, technical services, administrative processing and back-office support across retail, ecommerce and telecom work. 2

    The Communications Authority of Kenya’s May 2026 BPO register includes CCI Kenya SEZ Limited. CCI separately announced completion of its merger with Startek in April 2026. 34

    Service & delivery evidence

    Source markers identify publicly evidenced coverage. A missing row means the field is not yet source-backed; it is not a definitive statement of inability.

    Directory categories

    Customer support · Technology & ITES · Back-office operations 2

    Core services

    CX · Contact Centre · Back Office Administration 12

    Capability coverage

    • Customer support Evidence found 12

    Industries served

    Retail · Ecommerce · Telecoms 2

    Target markets

    UK · US · Australia 1

    Related providers

    Providers sharing at least one source-backed directory category. This is a factual connection, not a ranking or recommendation.

    Source trail

    Evidence basis

    Sources are labelled by provenance so provider claims, public records, independent reporting and Outsourcing.ke estimates remain distinguishable.

    1. 01CCI Global — Tatu City call-centre launchProvider-statedPublished 10 May 2024Accessed 31 Aug 2026CCI's launch announcement documents the USD 50 million Tatu City contact-centre facility, its planned 5,000-seat capacity and its UK, US and Australia client markets; it does not disclose a current Kenya employee total.
    2. 02CCI Global — Industries and service expertiseProvider-statedAccessed 31 Aug 2026The official page describes voice and digital customer support, technical services, administrative processing and back-office support across retail, ecommerce and telecom industry work.
    3. 03Communications Authority of Kenya — Register of Unified Licensing Framework LicenseesPublic recordPublished May 2026Accessed 31 Aug 2026The BPO section lists CCI Kenya SEZ Limited in Nairobi. The town entry is treated as registration evidence, not as a delivery-site address.
    4. 04CCI Global — Startek and CCI merger completionProvider-statedPublished Apr 2026Accessed 31 Aug 2026The official announcement confirms completion of the Startek and CCI Global merger in April 2026.

    This profile is compiled independently; providers cannot buy inclusion or placement. Read the directory methodology.

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