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    Kenya directory

    Africa 118

    Business-data research and customer support

    Profile context

    An independent reading of the provider’s public record, operating model and Kenya delivery footprint.

    Africa 118’s official profile describes its business-data origins and its current digital-marketing, technology and customer-service focus. 1

    Its current service pages list professional call-centre and multichannel customer support, website development, verified business data, respondent recruitment, survey execution and database enhancement. The official branches page gives the Kenya office at Rainbow Towers in Westlands, Nairobi. 234

    Service & delivery evidence

    Source markers identify publicly evidenced coverage. A missing row means the field is not yet source-backed; it is not a definitive statement of inability.

    Directory categories

    Customer support · Technology & ITES 2

    Core services

    Data Collection · Call Center · SME Digital Packs 123

    Capability coverage

    • Customer support Evidence found 2

    Related providers

    Providers sharing at least one source-backed directory category. This is a factual connection, not a ranking or recommendation.

    Source trail

    Evidence basis

    Sources are labelled by provenance so provider claims, public records, independent reporting and Outsourcing.ke estimates remain distinguishable.

    1. 01Africa 118 — AboutProvider-statedAccessed 31 Aug 2026The official profile describes Africa 118's business-data origins and its current digital-marketing, technology and customer-service focus.
    2. 02Africa 118 — ServicesProvider-statedAccessed 31 Aug 2026The current service page lists professional call-centre and multichannel customer support alongside website development and other digital services.
    3. 03Africa 118 — Market research and data intelligenceProvider-statedAccessed 31 Aug 2026The official solution page covers verified business data, respondent recruitment, survey execution, database enhancement and reporting.
    4. 04Africa 118 — BranchesProvider-statedAccessed 31 Aug 2026The official branches page gives the Kenya office at Rainbow Towers on Muthithi Road in Westlands, Nairobi.

    This profile is compiled independently; providers cannot buy inclusion or placement. Read the directory methodology.

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