A sunlit operations floor with benches and teal dividers

Kenya directory

Adept Technologies

Data annotation, transcription and customer support

Profile context

An independent reading of the provider’s public record, operating model and Kenya delivery footprint.

Adept Technologies says it was formed in 2006 and is headquartered in Nairobi. 1

Its managed contact-centre page describes multichannel customer support, 24/7 delivery and a Blue Violet Plaza contact address. A separate service page lists computer-vision, NLP, audio, speech, transcription and custom data-annotation workflows. Adept also states that it holds ISO 9001:2015 certification and is registered with Kenya’s Office of the Data Protection Commissioner; buyers should confirm the current scope directly. 2 3 4

Service & delivery evidence

Source markers identify publicly evidenced coverage. A missing row means the field is not yet source-backed; it is not a definitive statement of inability.

Directory categories

AI & data services · Customer support 2 3

Core services

Call Center · AI · Customer Service · Data Annotation 2 3

Capability coverage

AI services Evidence found 3
Customer support Evidence found 2
24/7 operations Evidence found 2

Certifications

ISO 9001:2015 · Kenya ODPC registration 4

Providers sharing at least one source-backed directory category. This is a factual connection, not a ranking or recommendation.

Acorns BPO Africa
Customer support
ADEC Kenya
Customer support
Africa 118
Customer support

Source trail

Evidence basis

Sources are labelled by provenance so provider claims, public records, independent reporting and Outsourcing.ke estimates remain distinguishable.

01Adept Technologies — CompanyProvider-statedAccessed 31 Aug 2026The official company page states that Adept was formed in 2006 and is headquartered in Nairobi.
02Adept Technologies — Managed contact centreProvider-statedAccessed 31 Aug 2026The official service page describes managed multichannel customer support, states 24/7 delivery and gives a Blue Violet Plaza, Nairobi contact address.
03Adept Technologies — Data annotation servicesProvider-statedAccessed 31 Aug 2026The official service page lists computer-vision, NLP, audio and speech, transcription and custom data-annotation workflows.
04Adept Technologies — Trust and complianceProvider-statedAccessed 31 Aug 2026Adept states that it holds ISO 9001:2015 certification and is registered with Kenya's Office of the Data Protection Commissioner; buyers should confirm current scope directly.

This profile is compiled independently; providers cannot buy inclusion or placement. Read the directory methodology.

Represent this company? Submit a correction or review the directory badge policy.

Need help shortlisting providers?

Tell us the roles, markets, and service levels you need, and we will match you with suitable Kenya outsourcing partners.

Independent directory
No paid placement

Get Connected