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Kenya directory

Ideon

Contact-centre, debt-recovery and payroll services

Profile context

An independent reading of the provider’s public record, operating model and Kenya delivery footprint.

Ideon Limited says it began as a shared-services operation and adopted a plan to commercialise those functions as BPO services in 2016. Its published service set covers contact-centre support, debt recovery, finance and accounting, HR and payroll outsourcing. 13

The current contact page places the business at T-Point Arcade on Namanga Road in Kitengela. 2

Service & delivery evidence

Source markers identify publicly evidenced coverage. A missing row means the field is not yet source-backed; it is not a definitive statement of inability.

Directory categories

Customer support · Finance, HR & payroll · Back-office operations 13

Core services

Lifecycle Management · Telesales · CX · Debt Recovery · Finance & Accounting Outsourcing · HR Outsourcing · Payroll Outsourcing 13

Capability coverage

  • Customer support Evidence found 13
  • Finance outsourcing Evidence found 1

Providers sharing at least one source-backed directory category. This is a factual connection, not a ranking or recommendation.

Source trail

Evidence basis

Sources are labelled by provenance so provider claims, public records, independent reporting and Outsourcing.ke estimates remain distinguishable.

  1. 01Ideon — About UsProvider-statedAccessed 31 Aug 2026Ideon's company account says the operation began as a shared-services function, adopted a BPO commercialisation plan in 2016, and publishes contact-centre, finance and accounting, HR and payroll outsourcing services.
  2. 02Ideon — Contact UsProvider-statedAccessed 31 Aug 2026Current provider contact page lists T-Point Arcade on Namanga Road in Kitengela.
  3. 03Ideon — Collections and OutsourcingProvider-statedAccessed 31 Aug 2026Provider service page describes customer care, technical support, telesales and debt-recovery outsourcing.

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