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    Customer support and call centre companies in Kenya

    A source-backed view of Kenya providers whose published service lines include customer support, contact-centre delivery or closely related CX operations.

    DocumentService directory

    Updated31 Aug 2026

    Evidence2 named sources · 2 sections

    How providers qualify

    A provider appears here only when a named source supports the profile's customer-support category. Descriptions and generic marketing language do not create a match.

    Matching providers
    17
    Paid placements
    0
    Ordering
    Alphabetical

    Compare customer-support providers

    Filter the source-backed list by related service, buyer market or delivery scale, then compare up to four providers.

    17 providers Alphabetical, unpaid listings Updated 31 Aug 2026
    1. Checked 31 Aug 2026

      Acorns BPO Africa

      Service focus: Collections, back-office and IT support

      Service fit Customer support & CX, Finance, HR & payroll +1 more
      Markets served Not specified
      Scale band Unspecified
      Details for Acorns BPO Africa

      Mlolongo-based BPO provider offering customer support, back-office, data, IT, collections, finance and HR/payroll services.

      Sector experience: Public Sector, Private Sector, FinTech, Retail

      View provider profile
      Customer support Partial Finance Yes
    2. Checked 31 Aug 2026

      ADEC Kenya

      Service focus: Multi-function BPO covering finance, HR, customer experience and process management

      Service fit Customer support & CX, Finance, HR & payroll
      Markets served Not specified
      Scale band 250–999
      Details for ADEC Kenya

      ADEC's Athi River operation provides finance, HR, customer-experience and process-management outsourcing; its official page reports 350+ employees.

      View provider profile
      Founded
      2014
      Published estimate
      350+ (provider-stated)
      Customer support Yes Finance Yes
    3. Checked 31 Aug 2026

      Adept Technologies

      Service focus: Data annotation, transcription and customer support

      Service fit AI & data ops, Customer support & CX
      Markets served Not specified
      Scale band Unspecified
      Details for Adept Technologies

      Nairobi provider of managed multichannel customer support and data-annotation workflows spanning computer vision, NLP, audio, speech and transcription.

      View provider profile
      Founded
      2006
      AI Yes Customer support Yes 24/7 Yes
    4. Checked 31 Aug 2026

      Africa 118

      Service focus: Business-data research and customer support

      Service fit AI & data ops, Customer support & CX
      Markets served Not specified
      Scale band Unspecified
      Details for Africa 118

      Maintains a regional business database and provides data, call-centre and digital-listing services for small businesses.

      View provider profile
      Customer support Yes
    5. Checked 31 Aug 2026

      C&R Group

      Service focus: Share registry and data processing

      Service fit Customer support & CX, Finance, HR & payroll +1 more
      Markets served Not specified
      Scale band Unspecified
      Details for C&R Group

      Nairobi-based share-registry and BPO provider offering data processing, document management, virtual AGMs and call-centre services.

      View provider profile
      Founded
      1986
      Customer support Partial
    6. Checked 31 Aug 2026

      Calltronix Kenya

      Service focus: Omnichannel contact-centre operations supported by CRM, telephony and IT services

      Service fit Customer support & CX
      Markets served Not specified
      Scale band Unspecified
      Details for Calltronix Kenya

      Nairobi provider of omnichannel contact-centre, CRM, business-automation, telephony and IT services.

      View provider profile
      Customer support Yes
    7. Checked 31 Aug 2026

      Career Directions

      Service focus: Workforce outsourcing and payroll administration

      Service fit Customer support & CX, Finance, HR & payroll
      Markets served Not specified
      Scale band Unspecified
      Details for Career Directions

      Provides HR, payroll and workforce-deployment services across East and West Africa; reports a network of more than 4,700 workers and holds an EPZ licence.

      View provider profile
      Founded
      2003
      Published estimate
      Not disclosed (Kenya delivery)
      Customer support Partial Finance Yes
    8. Checked 31 Aug 2026

      CCI Global Kenya

      Service focus: High-volume customer support

      Service fit Customer support & CX, Back office & operations
      Markets served UK, US, Australia
      Scale band Unspecified
      Details for CCI Global Kenya

      Kenya customer-experience operation with a USD 50 million, 5,000-seat Tatu City facility; CCI Global completed its merger with Startek in 2026.

      Sector experience: Retail, Ecommerce, Telecoms

      View provider profile
      Published estimate
      Not disclosed
      Customer support Yes
    9. Checked 31 Aug 2026

      Daproim Africa

      Service focus: AI data labelling, transcription and managed back-office operations

      Service fit AI & data ops, Customer support & CX +2 more
      Markets served Global
      Scale band 250–999
      Details for Daproim Africa

      Daproim Africa provides AI-data, transcription, customer-support, back-office and IT delivery services for global teams.

      Sector experience: AI, Machine Learning, Digital Commerce

      View provider profile
      Ownership
      Current ownership not publicly established
      Published estimate
      250+ delivery specialists (provider-stated)
      AI Yes Customer support Partial 24/7 Partial
    10. Checked 31 Aug 2026

      Hugo

      Service focus: Customer support, trust and safety, and data annotation

      Service fit AI & data ops, Customer support & CX +2 more
      Markets served Not specified
      Scale band Unspecified
      Details for Hugo

      Provider with a Nairobi delivery hub offering customer support, trust and safety, AI evaluation, finance and back-office operations.

      View provider profile
      Founded
      2017
      Published estimate
      Not disclosed
      AI Yes Customer support Yes Finance Yes
    11. Checked 31 Aug 2026

      Ideon

      Service focus: Contact-centre, debt-recovery and payroll services

      Service fit Customer support & CX, Finance, HR & payroll +1 more
      Markets served Not specified
      Scale band Unspecified
      Details for Ideon

      Kitengela provider of contact-centre support, debt recovery, finance and accounting, HR and payroll outsourcing.

      View provider profile
      Customer support Yes Finance Yes
    12. Checked 31 Aug 2026

      iSON Xperiences

      Service focus: Customer support and digital operations

      Service fit Customer support & CX, Finance, HR & payroll +2 more
      Markets served Not specified
      Scale band Unspecified
      Details for iSON Xperiences

      Provider with four listed Nairobi facilities offering contact-centre, technical-support, back-office, billing, accounting and finance services.

      View provider profile
      Customer support Yes Finance Yes
    13. Checked 31 Aug 2026

      Oasis Outsourcing

      Service focus: Customer support, data annotation and back-office administration

      Service fit AI & data ops, Customer support & CX +3 more
      Markets served Not specified
      Scale band Unspecified
      Details for Oasis Outsourcing

      Nairobi provider offering customer support, data annotation, finance, HR and payroll, legal, technology and back-office services.

      View provider profile
      Founded
      2018
      Published estimate
      Not disclosed (Kenya delivery)
      AI Yes Customer support Yes Finance Yes Legal Yes
    14. Checked 31 Aug 2026

      Techno Brain BPO-ITES

      Service focus: Customer experience, back-office processing and technology-enabled services

      Service fit AI & data ops, Customer support & CX +3 more
      Markets served Global
      Scale band Unspecified
      Details for Techno Brain BPO-ITES

      Nairobi-based BPO/ITES provider offering customer experience, back-office processing, automation, accounts-receivable management, data processing and technology-enabled services.

      Sector experience: Nonprofit and NGO, Public Sector, Travel and Tourism, Telecom and IT, BFSI

      View provider profile
      Founded
      2011
      Ownership
      Techno Brain Group
      Published estimate
      Not disclosed (Kenya BPO delivery)
      AI Yes Customer support Yes Finance Yes Legal Partial
    15. Checked 31 Aug 2026

      Teleperformance Kenya

      Service fit AI & data ops, Customer support & CX
      Markets served Not specified
      Scale band 1,000+
      Details for Teleperformance Kenya

      TP's Kenya delivery operation provides customer experience, content moderation and AI-data services from Nairobi.

      View provider profile
      Founded
      2020
      Ownership
      International
      Published estimate
      1,800 FTE (KenInvest company interview, 2026)
      AI Yes Customer support Yes
    16. Checked 31 Aug 2026

      TeleSky

      Service focus: Telehealth support, customer service and telesales

      Service fit Customer support & CX
      Markets served Not specified
      Scale band Unspecified
      Details for TeleSky

      Nairobi contact centre providing multichannel customer support, technical support, lead generation and database services.

      View provider profile
      Customer support Yes 24/7 Yes
    17. Checked 31 Aug 2026

      Treba

      Service focus: Employer of Record and managed teams for UK clients

      Service fit AI & data ops, Customer support & CX +2 more
      Markets served UK
      Scale band Unspecified
      Details for Treba

      UK-registered company with a provider-stated Nairobi operations centre, offering Employer-of-Record services and managed teams for UK clients across AI data, finance, legal, customer experience and technical support.

      View provider profile
      Founded
      2026
      Ownership
      Treba Ltd (UK contracting entity); Treba Kenya Ltd provider-stated employer entity
      Published estimate
      Not publicly disclosed
      AI Yes Customer support Yes Finance Yes Legal Yes

    Kenya’s customer-support provider landscape

    Kenya’s customer-support market includes large contact-centre operators, regional customer-experience firms and smaller specialists. The important distinction is not the label a provider chooses; it is whether published evidence supports the channels, operating model and delivery scale a buyer needs.

    This page is a curated view of the main BPO companies in Kenya, not a separate ranking. Inclusion means a named source supports the profile’s customer-support category. It does not mean Outsourcing.ke has tested response quality, staffing availability or contract performance.

    For wider industry context, read the Kenya BPO market overview. Buyers planning a voice-led operation can also use the Kenya call-centre guide to prepare a more specific brief.

    What to verify before shortlisting

    Use the profiles to establish a defensible starting set, then verify:

    1. Channels: voice, email, chat, social, technical support and back-office case handling are different operating requirements.
    2. Coverage: confirm opening hours, weekend requirements, public-holiday coverage and the time zones the proposed team will serve.
    3. Scale: ask for current available capacity rather than treating a published company headcount as available seats.
    4. Quality controls: request the provider’s quality-assurance method, escalation process and recent programme references.
    5. Security and data handling: confirm the controls and transfer documents required for the data your operation will process.

    Listings remain alphabetical and unpaid. The complete directory methodology explains how evidence is selected, dated and corrected.

    Directory questions

    Which companies provide outsourced customer support from Kenya?
    The alphabetical list on this page includes providers whose source-backed profiles state customer support, customer service, contact-centre, call-centre, technical-support or related CX delivery. Inclusion is evidence of a stated capability, not an endorsement of service quality.
    Is a call centre the same as a customer-support provider?
    Not always. A call centre may focus on voice, while customer-support operations can also cover email, chat, social channels, technical support and back-office case handling. Confirm the channels, hours and escalation model required for your programme.
    How should I compare customer-support providers in Kenya?
    Check channel coverage, relevant market experience, available delivery scale, operating hours, security controls and references. Treat the directory as a starting point, then confirm current capacity and commercial terms directly with each shortlisted provider.
    Can a company pay to appear on this page?
    No. The underlying directory is alphabetical and unpaid. Providers cannot purchase inclusion, position or favourable wording.

    Sources

    1. 01Kenya Investment Authority (KenInvest), BPO sector pack (March 2026)Kenya BPO operator ecosystem: Official sector overview and named operator landscapeEvidence year 2026Accessed 31 Aug 2026
    2. 02Outsourcing.ke provider directory and methodologyProvider inclusion: Source-backed customer-support directory categoryEvidence year 2026Accessed 31 Aug 2026

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