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    Kenya directory

    Teleperformance Kenya

    TP's Kenya delivery operation provides customer experience, content moderation and AI-data services from Nairobi.

    Profile context

    An independent reading of the provider’s public record, operating model and Kenya delivery footprint.

    The official March 2026 Invest Kenya sector pack reports that Teleperformance opened in Kenya in 2020 and was operating four offices, 2,500 seats and about 1,800 FTE. It identifies the Kenya delivery mix as front-office customer experience and content moderation alongside AI-data services. 3

    TP’s current Kenya vacancy identifies Nairobi-based customer-support delivery across phone, email and chat, while its Africa page describes customer-experience and technical-support services. 12

    TP’s current corporate entity list identifies CX Services Kenya Ltd and other group entities in Nairobi. The Communications Authority of Kenya’s May 2026 BPO register separately includes CX Services Kenya Limited. 45

    Service & delivery evidence

    Source markers identify publicly evidenced coverage. A missing row means the field is not yet source-backed; it is not a definitive statement of inability.

    Directory categories

    AI & data services · Customer support 123

    Core services

    Omnichannel CX · Tech Support · Trust & Safety · AI Data Services 123

    Capability coverage

    • AI services Evidence found 3
    • Customer support Evidence found 12

    Related providers

    Providers sharing at least one source-backed directory category. This is a factual connection, not a ranking or recommendation.

    Source trail

    Evidence basis

    Sources are labelled by provenance so provider claims, public records, independent reporting and Outsourcing.ke estimates remain distinguishable.

    1. 01TP — Business outsourcing solutions in AfricaProvider-statedAccessed 31 Aug 2026Current TP regional page identifies Kenya in its African delivery footprint and describes CX, technical-support and IT services.
    2. 02TP Kenya — Operations Customer Expert roleProvider-statedAccessed 31 Aug 2026Current official Kenya vacancy identifies Nairobi-based customer-support delivery across phone, email and chat.
    3. 03Invest Kenya — Business Process Outsourcing sector packPublic recordPublished Mar 2026Accessed 31 Aug 2026Official sector pack's Teleperformance case study reports four Kenya offices, 2,500 seats and 1,800 FTE, with front-office CX/content moderation and AI-data delivery.
    4. 04TP — Group Binding Corporate Rules entity listProvider-statedPublished Jun 2026Accessed 31 Aug 2026Current TP corporate entity list identifies CX Services Kenya Ltd and other TP-group Kenyan entities in Nairobi.
    5. 05Communications Authority of Kenya — Register of Unified Licensing Framework LicenseesPublic recordPublished May 2026Accessed 31 Aug 2026The current official BPO register includes CX Services Kenya Limited; TP's current corporate entity list links that entity to the group. The register's town field is not treated as delivery-site evidence.

    This profile is compiled independently; providers cannot buy inclusion or placement. Read the directory methodology.

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