Teleperformance Kenya operates as a major delivery hub for French-headquartered Teleperformance SE, a global digital-business-services group employing over 337,000 people across 83 countries. Established in Nairobi in 2020, it was positioned as a multilingual hub for high-volume content moderation, technical support and trust-and-safety operations, and is an active member of the Outsourcing Alliance of Kenya (OAK).
Its content-moderation operations have faced significant local labour disputes and public scrutiny. In early 2025, the death of a content moderator in Nairobi drew intense pushback from the Kenya University Graduates Enterprise Union (KUGWO) and the African Content Moderators Union over workplace health, tax remittance practices and psychological-support mechanisms.
Despite these challenges, the firm remains a major player in the enterprise-CX segment, deploying advanced workforce-management analytics and automated AI-validation tooling.