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    Kenya directory

    iSON Xperiences

    Customer support and digital operations

    Profile context

    An independent reading of the provider’s public record, operating model and Kenya delivery footprint.

    iSON Xperiences’ current East Africa page lists four Kenya facilities: two in Westlands and two on Mombasa Road in Nairobi. 1

    Its service pages describe contact-centre, technical-support, back-office, billing, accounting and finance operations. The Communications Authority of Kenya’s current BPO register separately includes iSON BPO Kenya Limited. 234

    Service & delivery evidence

    Source markers identify publicly evidenced coverage. A missing row means the field is not yet source-backed; it is not a definitive statement of inability.

    Directory categories

    Customer support · Finance, HR & payroll · Technology & ITES · Back-office operations 23

    Core services

    CX · Digital Operations · Back Office · Omnichannel 23

    Capability coverage

    • Customer support Evidence found 2
    • Finance outsourcing Evidence found 3

    Related providers

    Providers sharing at least one source-backed directory category. This is a factual connection, not a ranking or recommendation.

    Source trail

    Evidence basis

    Sources are labelled by provenance so provider claims, public records, independent reporting and Outsourcing.ke estimates remain distinguishable.

    1. 01iSON Xperiences — East Africa locationsProvider-statedAccessed 31 Aug 2026Current provider location page lists four Kenya facilities: two in Westlands and two on Mombasa Road in Nairobi.
    2. 02iSON Xperiences — Media and communications servicesProvider-statedAccessed 31 Aug 2026Provider service page describes contact-centre, technical-support and back-office delivery.
    3. 03iSON Xperiences — Telecom servicesProvider-statedAccessed 31 Aug 2026Provider service page includes customer care, billing, accounting and finance among outsourced telecom operations.
    4. 04Communications Authority of Kenya — Register of Unified Licensing Framework LicenseesPublic recordPublished May 2026Accessed 31 Aug 2026The current official BPO register includes iSON BPO Kenya Limited. Its town field is not treated as proof of a delivery-site address.

    This profile is compiled independently; providers cannot buy inclusion or placement. Read the directory methodology.

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